cbb44's Privacy Policy —
Your Data, Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure when you register and use the cbb44 platform.
Important Notice: This privacy policy applies to all services, websites, and applications of the cbb44 platform. By using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us for assistance.
What Data We Collect
We collect various types of information while you use the cbb44 platform. This information is used to improve our service quality and ensure the security of your account.
1.1 Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — users under 21 cannot register)
- Personal email address
- Mobile phone number
- National ID card or passport number (for identity verification)
1.2 Financial & Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
We never store your full payment card details on our servers.
1.3 Technical & Usage Information
When you use our platform, information collected automatically includes:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and list of pages visited
- Gaming activity history (bet amounts, win/loss records)
- Referral source and marketing tracking data
Purpose of Data Use
cbb44 uses the information you provide only for specific and legitimate purposes. The main purposes for which we use your data are described in detail below:
Account Management
Your information is used to create, verify, and keep your account secure. It is essential for completing the identity verification process and preventing fraudulent activity.
Financial Transaction Processing
Payment information is used to process deposits and withdrawals and to ensure withdrawals are completed within 30 minutes to 3 hours.
Customer Support
Your contact information is used to assist you via 24/7 live chat and email, resolve complaints, and send you necessary information.
Service Improvement & Analytics
Anonymous usage data is analyzed to make technical improvements to the platform based on user experience, develop new features, and maintain service quality.
Security & Fraud Prevention
Your information is used to detect unauthorized access to accounts, prevent money laundering, and enforce responsible gaming guidelines.
Personalized Communications
With your consent, we send you messages about bonus offers, promotions, and important updates. You have the right to stop receiving these communications at any time.
Data Storage & Security
cbb44 follows industry-standard technologies and processes to ensure the highest level of security for your personal information.
3.1 Encryption & Data Protection
- All data transmissions are secured through SSL (Secure Socket Layer) encryption.
- Stored data is protected using AES-256 encryption technology.
- Passwords are never stored directly — only encrypted hashes are stored.
- Regular security audits and penetration testing are conducted.
3.2 Data Retention Period
We retain your information according to the following rules:
- All personal information is retained for as long as the account remains active.
- Financial transaction records are kept for a defined period after account closure in accordance with applicable legal requirements.
- Information from inactive accounts is reviewed periodically with security considerations in mind.
- Some information may need to be retained for an extended period due to legal obligations.
3.3 Physical & Server Security
To protect our data center and server infrastructure, we have taken the following measures:
- Servers are housed in secure data centers accessible only to authorized personnel.
- 24-hour server monitoring and backup systems are in place.
- Firewalls and intrusion detection systems are kept active.
- Regular software updates and security patches are applied.
Sharing Data with Third Parties
Core Principle: cbb44 never sells your personal information or transfers it to third parties for commercial purposes. Specific information may only be shared in the circumstances listed below.
4.1 Service Provider Partners
Some information may be shared with trusted service providers to operate our platform:
- Payment processors (bKash, Nagad, Rocket, Upay, and banks) — for transaction verification
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) — for delivering gaming services
- Third-party identity verification services — for the KYC process
- Technology infrastructure providers — for server and cloud services
All these partners are bound by confidentiality agreements with us and are required to use the information received only for the specified purposes.
4.2 Legal & Regulatory Authorities
We may be legally required to disclose information in the following circumstances:
- Upon order of a competent court or request from a legitimate investigating authority
- In connection with investigations into money laundering, fraud, or other financial crimes
- When required to comply with applicable legal requirements
In such cases, we provide only the minimum necessary information and make every effort to notify you in advance where possible.
Cookies & Tracking Technologies
cbb44 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the platform. Their main functions are maintaining login sessions, security verification, and saving language preferences. Disabling them will prevent the platform from working properly.
Analytics Cookies
These cookies are used to understand how users interact with our platform. This information is collected anonymously and is used to improve the service.
Preference Cookies
These cookies are used to remember your language preferences, theme settings, and other personalized experience data. They save you from having to set everything up again on your next visit.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working. Contact our support team for detailed settings.
Your Rights
cbb44 believes that you should have control over your personal information. All of your rights are described in detail below:
6.1 Right to Access Data
You have the right to know at any time what information we hold about you. Upon a written or email request, we will provide a copy of your stored information within a reasonable timeframe.
6.2 Right to Correct Data
You have the right to have any incorrect or incomplete information stored in your account corrected. Contact our customer service team and the correction will be made promptly.
6.3 Right to Opt Out of Marketing Communications
If you no longer wish to receive our promotional emails or messages, you can unsubscribe at any time. However, it is not possible to stop important security messages related to your account.
6.4 Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your data. Please note that in some cases (such as legal obligations or security reasons) we may be required to continue processing.
Protection of Minors
Age Verification Policy
cbb44 is a platform operated for adults only. Our services are intended solely for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
- Age is verified at the time of registration.
- Age is confirmed through a government-issued ID during the KYC process.
- If we find that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.
- If you believe a minor in your family is using our platform, please notify us immediately at [email protected].
Data Deletion & Portability
Request to Delete Information
You can request us to delete your personal information. However, in the following cases, retaining information may be legally required:
- Records of financial transactions — until the legally specified retention period
- In cases of ongoing legal disputes or investigations
- Prohibition lists required for fraud prevention
Data Portability
You have the right to request your stored personal information in a commonly readable format. To make this request, contact us at [email protected]. We will process your request within a reasonable time.
Policy Changes and Updates
Notice of Changes
cbb44 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy:
- A notice will be published on the website.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the policy will be changed.
Continued use of the platform after any changes will be considered acceptance of the new policy. It is therefore recommended that you visit this page regularly.
Related Policies
This privacy policy is related to our other policies. To get a complete picture, you are encouraged to read the following pages as well:
- Terms and Conditions — overall terms for using the service
- Responsible Gaming — guidelines for healthy gaming habits
- About Us — detailed information about cbb44
Privacy Contact
If you have any questions, requests, or concerns regarding the privacy policy, please contact us. The cbb44 support team is available 24/7 to assist you.
Contact by Email
Send any privacy-related requests — data access, correction, deletion, or portability — to the email address below:
Please include your registered email address and a detailed description of your request.
Contact via Live Chat
For immediate assistance, use our 24/7 live chat service. Our trained customer service representatives can assist you in both Bengali and English.
For complex privacy matters, sending a written email request is more convenient, as it creates an official record.